Terms and Conditions
Privacy Policy
What information do we collect?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, and credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs) - To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs) - To process transactions
(your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.) - To send periodic emails
(the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us at info@canaanmetalcrafts.com
Shipping Policy
Our goal is to ensure your complete satisfaction with your purchase.
Return Policy/Cancellations
Refunds - We can not allow the cancellation of an item after 24 hours. All orders begin the manufacturing or shipping process daily. We have time and resources allocated to processing an item from the time an order is placed. In special situations, a cancellation may be accepted with a 15% restocking fee, but is solely at the discretion of Canaan Metal Crafts.
We do not accept returns on custom signs.
Shipping Address Modification
If you would like to modify your shipping address, email us at info@canaanmetalcrafts.com
Shipping and Return Policy
Thank you for shopping with us! The following Shipping and Return policy applies to all websites owned and operated by Canaanmetalcrafts.com including but not limited to the following: canaanmetalcrafts.com
SHIPPING POLICY
You can trust that your order will be quickly processed and safely delivered.
We ship products anywhere within the United States using either USPS or UPS or FED-EX as shipping providers. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Generally, orders will typically ship within 5-15 days from the customer's order date on average. Due to High Demand items and custom monograms, some orders may take up to 4 weeks.
Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
International Shipping
Currently we only ship products to the 50 United States and District of Columbia.